Terms of sale

Artisanal Products – Unique Pieces

All products sold on Pure Selenite are handmade by Moroccan artisans using natural materials (selenite, crystals, and natural stones). Due to their entirely handcrafted nature, each piece is unique and may vary from the photos shown on the site, particularly regarding:

Dimensions (slight variations in size and weight)
Color and hues (natural variations inherent to each stone)
Texture and visual imperfections (inclusions, natural veins, surface variations)
Overall shape (slight asymmetries inherent to handcrafted work)

These variations are not defects, but the mark of authenticity and uniqueness of each piece. The photographs shown on our site are provided for illustrative purposes only. Exact conformity of products to photos in terms of dimensions, colors, and appearance cannot be guaranteed.

By placing an order on our store, the customer acknowledges and accepts these characteristics inherent to handcrafted natural stone products.

Payment

Full payment is required at the time of ordering. We accept all major secure online payment methods.

Shipping

Delivery times are provided as estimates only. PURE SELENITE cannot be held responsible for delays caused by carriers or customs services.

Returns and Refunds

Due to the artisanal and unique nature of our products, returns are only accepted in the case of a product damaged upon receipt. Please contact us within 48 hours of receiving your order with photos of the issue.